Organization
Our Mokum is beautiful and most beautiful from the water! Friends Marcel, Martijn and Michael spent a lot of time on the water together. They wanted to share the free feeling on the Amsterdam canals with as many people as possible. This is how Mokumboot was founded in 2009 with the rental of boats on which you can be the captain yourself. Mokumboot is now a proud and established Amsterdam name, where you can rent boats in no fewer than nine places in the city.

In 2024, Mokumboot will start a new canal cruise adventure and we will also show you the Amsterdam canals from open boats. Along the way we will tell you everything about our city and typical Mokum anecdotes.

Our goal is to offer every guest and tenant a unique Amsterdam experience. We do this by having fun ourselves. Informal, friendly and always evolving. We are proud of Mokum(boot)!

Mokumboot wants to distinguish itself by:

• 6-star guest/customer experience;
• distinctive substantive and historical stories on board;
• high quality in everything we do;
• sustainability and respect;
• and with great pleasure for everyone involved.

Purpose of the position

Creating unforgettable memories for our guests! You do this by being a leading example for your colleagues. By serving as the primary operational point of contact, you work daily to create an organized, facilitated, motivated, and inspired team. Your structure and inspiration enable your colleagues to make a difference and collectively create 6-star experiences.

TASKS

• General
  • In the execution of your role, you make every effort to ensure the successful, efficient, and pleasant operation of Mokumboot’s canal tour activities.
  • You work according to company processes and, when appropriate (in consultation), make decisions that contribute to guest experience and the success of Mokumboot.
  • You are versatile to achieve the results and objectives of Mokumboot.
• Daily Operation/Duty Management
  • You are the first operational point of contact and coordinator for employees, customers, guests, suppliers, etc.
  • You functionally supervise employees such as skippers, hosts, logistics staff.
  • Initiating and/or closing the day.
    • (De-)briefing of employees.
    • Handover to other shifts and executive management.
    • Preparing for the next day.
  • Preventing and resolving incidents and emergencies.
    • Operational supervision of logistics, supplies, maintenance, and orders.
    • Capable of operational oversight in the absence of the (assistant) executive manager.
    • You actively participate in the operation, being visible and approachable for colleagues and guests.
• Planning
  • Staff planning and scheduling.
    • You proactively respond to changes in employee availability and occupancy.
  • Fleet planning and deployment (busyness, maintenance, etc.).
    • You proactively respond to changes in boat availability and occupancy.
• Administration, Reporting & Communication
  • You keep track of changes in bookings, sales, employee, and fleet planning in designated systems.
  • Manage and verify daily operational reporting and feedback (e.g., logbook, complaints, materials, maintenance, etc.).
  • Ensure effective information sharing, assess who should receive which information, and who should not.
• Personnel
  • You provide functional leadership, ensuring results without being hierarchically in charge.
  • You maintain operational contact with employees.
  • You participate in the onboarding and training of employees and hires.
  • You support the implementation of the Mokumboot Academy.
  • You assist in managing company uniforms.
  • Monitor compliance with (safety) rules and procedures.
• Sales & Reservations
  • You are the contact person for processing requests and reservations for private tours, group bookings, and business bookings.
  • Ensure a high-quality sales administration.
• Projects & Events
  • You contribute to and are capable of independently leading projects and events.

Characteristics

• You are positive and cheerful.
• You look forward to making today another day with a smile.
• You are someone who recognizes that with an extra step or attention, you can provide a 6-star experience and takes that step. Additionally, you convey this insight and mentality to colleagues and partners.
• You set an example when it comes to hospitality.
• You are presentable and an ambassador for Mokumboot.
• You are customer/guest-oriented.
• You have proper manners and understand what you can and cannot say.
• You are communicative in the broadest sense of the word and specific in information and transfer.
• You stand firmly on your own two feet.
• You are decisive.
• You are results-oriented.
• You can think both operationally and tactically.
• You are pleasant, courteous, and connecting in your interactions.
• You take, carry, and know responsibility.
• You are proactive, work independently, and are a team player.
• As a flexible team player, you contribute to making every Mokumboot day a good day.

QUALIFICATIONS

• MBO+/HBO level of education (education in the field of tourism, hospitality, commerce).
• Possession of ‘social hygiene’ (or willing to obtain it shortly).
• Possession of ‘BHV/EHBO*’ (or willing to obtain it shortly).
• Possession of a swimming diploma.
• Leadership experience.
• Proficiency in English and Dutch languages.
• Knowledge of other foreign languages commonly spoken by tourists is an advantage.
• Shift times may vary between 08:00 am and 02:00 am.
• Experience in tourism and/or canal tours in Amsterdam is an advantage.

WHAT DO WE OFFER?

With us, you can take on a challenging job where you can grow and have a lot of responsibility. Additionally, you can enjoy (secondary) employment benefits such as:

• Every day of fun!
• Competitive salary.
• Attractive individual bonuses.
• Tips.
• Friendships, social events, and activities.
• Discounts on Mokumboot products.
• An informal and enjoyable working environment.
• A challenging role with ample opportunities for professional development.
• Flexibility, work according to your schedule and availability.
• Variety, every day is different.
• Working in the most beautiful place in the world.

GET STARTED AT MOKUMBOOT?

Are you enthusiastic after reading the job vacancy? Great! Send your CV and a brief motivation to aandeslag@mokumboot.nl or apply via the button below.

And we’ll be in touch soon!

Apply through Indeed